Refund Policy

Effective Date: 24.03.2025

At swissenbeauty, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a 30-day money-back guarantee. Please read below for full details on our refund policy.

30-Day Money-Back Guarantee

If you're unsatisfied with your product for any reason, you may request a refund within 30 days of receiving your order.

To be eligible for a refund:

• The item must be in its original condition and packaging.
• Proof of purchase (order confirmation or receipt) is required.
• Returns must be requested within 30 days of delivery.

How to Request a Refund

To start the return process, please contact us at swissenbeauty@gmail.com with your:

• Order number
• Reason for return
• Any relevant photos (if item is damaged or defective)

We will provide instructions for returning your item. Once we receive and inspect it, we’ll notify you about the approval or rejection of your refund.

Processing Time

Approved refunds will be processed within 5–10 business days and automatically applied to your original payment method. Please note it may take additional time for your bank or card issuer to reflect the refund.

Return Shipping

• If the item is defective or incorrect, we will cover the return shipping cost.
• If the return is due to dissatisfaction or change of mind, the customer is responsible for return shipping.

EU Consumer Rights

As an EU customer, you also have the right to withdraw from your purchase within 14 days of receiving your goods without providing a reason, in accordance with the EU Consumer Rights Directive.

Contact Us

If you have any questions about your return or refund, feel free to contact us:

Email: swissenbeauty@gmail.com

Address: Beethovenstrasse 24, 8002 Zürich, Switzerland